Customer Service
rwebb@mannaharvest.net
Customer Service Representatives are needed for several Internet Health Food Businesses. One position requires handling incoming phone calls for order taking and customer service issues for a 4 hour block Monday-Friday. The other position involves handling emails, working with suppliers and data entry functions for about 2-3 hours per day.
Both positions require access to High Speed Internet as well as the ability to take incoming and outgoing calls on your own phone line. The way it works is our toll-free number will be routed to your phone number during the times you are scheduled to take calls. At other times, it will go directly to voicemail.
Responsibilities
• Place orders and retrieve information about customers accounts.
• Answer and respond to incoming calls from customers.
• Return calls when messages have been left.
• Resolve customer service issues.
• Process refunds when necessary.
• Keep records of customer interactions.
• Answer emails in a timely manner.
• Update tracking numbers for customer orders.
• Follow up with suppliers regarding shipments.
Qualifications:
Education:
• High school diploma or equivalent required, some college preferred.
Skills and Knowledge
Required:
• Knowledge of how to please customers.
• Dependability.
• Intermediate computer skills.
• Good listening skills.
• Good verbal skills.
• Ability to deal effectively under stressful situations.
• Patience.
* Location: Anywhere in the US
* Compensation: $9.00 per hour to start - $9.50 per hour after 1 month
* Telecommuting is ok.
* This is a part-time job.
* This is a contract job.
* OK to highlight this job opening for persons with disabilities
* Principals only. Recruiters, please don't contact this job poster.
* Phone calls about this job are ok.
* Please do not contact job poster about other services, products or commercial interests.
Customer Service Representatives are needed for several Internet Health Food Businesses. One position requires handling incoming phone calls for order taking and customer service issues for a 4 hour block Monday-Friday. The other position involves handling emails, working with suppliers and data entry functions for about 2-3 hours per day.
Both positions require access to High Speed Internet as well as the ability to take incoming and outgoing calls on your own phone line. The way it works is our toll-free number will be routed to your phone number during the times you are scheduled to take calls. At other times, it will go directly to voicemail.
Responsibilities
• Place orders and retrieve information about customers accounts.
• Answer and respond to incoming calls from customers.
• Return calls when messages have been left.
• Resolve customer service issues.
• Process refunds when necessary.
• Keep records of customer interactions.
• Answer emails in a timely manner.
• Update tracking numbers for customer orders.
• Follow up with suppliers regarding shipments.
Qualifications:
Education:
• High school diploma or equivalent required, some college preferred.
Skills and Knowledge
Required:
• Knowledge of how to please customers.
• Dependability.
• Intermediate computer skills.
• Good listening skills.
• Good verbal skills.
• Ability to deal effectively under stressful situations.
• Patience.
* Location: Anywhere in the US
* Compensation: $9.00 per hour to start - $9.50 per hour after 1 month
* Telecommuting is ok.
* This is a part-time job.
* This is a contract job.
* OK to highlight this job opening for persons with disabilities
* Principals only. Recruiters, please don't contact this job poster.
* Phone calls about this job are ok.
* Please do not contact job poster about other services, products or commercial interests.