Click here for more info... Some reasons why our team loves working at Omicron: We build cutting-edge technology that is literally changing how the world consumes online content. We get to collaborate with really smart, interesting people every day. Omicron rewards its team with really fun company events. JOB SUMMARY: We are seeking a full-time Customer / Technical Support employee who is customer-focused, motivated to learn, and is currently (or willing to be) trained in social media engagement. The environment in our Customer / Technical Support Center is casual, fun, and fast-paced. As the ideal candidate, you will have prior experience in a customer / technical support help desk environment and be able to clearly explain advanced technical issues to customers in a friendly, clear, and concise manner. In this role you will need to reference resources within and outside of the company. RESPONSIBILITIES: Provide billing, account, Usenet, VPN, and software support through tickets...