At Home Technical Support Job

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send reponse to: resumes@sonomaservices.com

TECHNICAL SUPPORT ANALYST - (Part-Time, Full-Time or Project Specific)
Location: Home Office.
All tools required to do the job will be provided securely via the internet.

Ideal candidates will posses:
• Minimum 2 years customer support experience in the financial and or point of sales markets.
• Excellent communications skills.
• Ability to speak multiple languages English/French/Spanish an asset.
• Superb customer service skills
• Applicant must possess a current understanding of browser and internet security products
• Proficient troubleshooting abilities.
• Attention to detail and ability to multi-task
• Ability and desire to learn quickly
• Network and ISP troubleshooting
• IT work experience in the end user computer or ISP support in a corporate environment is an asset.
• POS (Point of Sale) experience including the ability to trouble shoot hardware, software and network related issues.
* Must be flexible to work weekends and evenings in a shift rotation (once per month) if required

All applicants must have the ability to thrive in a fast moving environment while being a team player with a positive and enthusiastic attitude

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