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Thursday, January 10, 2008

Helpdesk Technician / System Admin (work from home)

For details click here.

Please submit your resume along with the completed questionnaire to jobs@advantagemicro.net.
http://www.advantagemicro.net/Questionnaire.doc

ANY RESUMES SUBMITTED WITHOUT THE QUESTIONNAIRE WILL BE DISCARDED.


About Us

Advantage Microsystems (AM) is an established Bay Area Managed Services Provider with clients across the United States. We position ourselves as an outsourced IT department for businesses in the 10 to 200 user range. We focus on niche markets, have a strong reputation, and are considered the IT vendor of choice in our target industries.

We employ a number of network technicians located throughout the Bay Area, and we are expanding our staff in order to accommodate our sudden growth.

Our emphasis is first and foremost on our people. That’s why we have done our best to create an incredibly positive work environment. For example, our technicians primarily work from home, and are given a large amount of freedom to take their own initiative in getting their job done. All of our employees are well compensated, are rewarded for their ingenuity and hard work, and are given the opportunity to advance their careers. In return we want people with a strong work ethic, a high level of responsibility, and exemplary communication skills.

On the technology side, we are a Microsoft Certified Partner, and Small Business Specialists. We always follow best practices, implement the latest solutions in the marketplace, and we simply do things the right way. If you're interested in sharpening your skills and constantly learning about new technology, this is the right place for you.



Job Description

This is a full-time position. As a Helpdesk Technician, you will:
• Operate as the first point of contact for our clients’ IT requests by fielding incoming telephone support calls and emails, troubleshooting problems, and assigning tickets you cannot resolve to our level 2 and level 3 technicians via our ticketing system.
• Remotely administer desktops, laptops, servers, firewalls, routers, smartphones, etc
• Respond to support requests, diagnosing equipment and configuration issues with a variety of applications on both desktops and servers, via e-mail, phone or through our remote connection utilities.
• Field anywhere from 15 to 25 support requests per day, with a 75% utilization expectation.
• Work closely with end users to resolve specific problems.
• Travel onsite to customer sites for training, projects, and physical troubleshooting if needed.

Candidates MUST have a professional appearance, valid CA driver’s license, current proof of insurance, DMV print out, reliable personal transportation. Ability to travel throughout the Bay Area is a must.

This position requires solid background in systems administration, consulting, and excellent customer service skills. Successful candidates must have the ability to work independently or within an existing team of IT professionals. End user support is common, so excellent communication skills are a must.



Experience/Knowledge

• 2+ years demonstrated experience as a systems administrator installing and configuring Microsoft Windows XP in a network environment, Office XP/2003/2007, user account administration on Windows 2000/2003 Server, login script/drive mapping knowledge, etc.
• 2+ years demonstrated experience in customer service working face to face with in-house or on-site end users.
• Prefer completion A+, or Network+ courses and courses towards MCSE.
• Antivirus: Symantec, Trend, and Mcafee
• Knowledge of backup software
• TCP/IP, DNS, WINS, DHCP, SMTP, Active Directory
• Knowledge of basic firewall administration, troubleshooting, port forwarding, etc
• Remote access solutions (VPN, Dial-up, Terminal Services, Citrix, Remote Web Workplace)



Personal Characteristics

• The ability to learn very quickly!
• Resourceful troubleshooter with strong research skills can find answers to any question no matter how difficult
• Strong customer service skills with friendly personal demeanor (our clients need to like you!)
• Gets the job done, no matter what it takes
• Disciplined self starter is resourceful with strong analytical and troubleshooting abilities
• Candidate takes pride in doing a great job. Candidate is very thorough and detail oriented.
• Candidate maintains professionalism under pressure



Benefits/Compensation

• Base compensation ranges from $40-55k per year, commensurate with certification and experience
• Paid time off (standard 2 weeks accrued per year)
• Health and dental insurance (company pays 75%)
• Hands-on training, company provided training materials, and company paid Microsoft/Cisco/Sonicwall exams
• We compensate for gas/vehicle wear and tear
• 401k coming soon



In Conclusion

Simply put, Advantage Microsystems offers an incredible amount of opportunity for growth – both for you and for us. We are a very close family of individuals who work together to achieve success. 100% of our new business has come from referrals, which speaks to the level of service that we provide our clients, along with the reputation that we’ve developed over the past 9 years. A position in our organization will expose you to a vast amount of technology, people, challenges, and rewards.

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