Customer Service Representative – Work from Home
We’ve all been there… you want to order a new service, have a question, or are experiencing an outage with your phone provider, an online retailer, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the 5,000+ SYKES Home Customer Care Professionals and that person might just live around the corner? That’s right... SYKES Home is currently hiring caring individuals to provide high-quality, customer service for some of the world’s largest brand names right from their own home. Technology has allowed us to build an entire business around putting people to work at home.
SYKES Home's work at home jobs provide thousands of people the unique opportunity to earn extra income while achieving work-life balance. There are numerous reasons people want or need to work from home — children, elderly parents, school, disabilities, medical conditions, flexible schedule, additional income, location and more.
JOIN OUR PEOPLE-FIRST TEAM
The option to care for customer needs from home can be a challenging, yet rewarding career, particularly for individuals unfamiliar with the virtual work at home model. Our business is people serving people, that’s why we are striving to be a people-first culture… we believe taking care of our own employees is the foundation to providing a superior customer experience. At SYKES Home, we prepare you for the job you were hired to perform through training and resources, a dedicated support team and the tools necessary to help you develop and succeed!
We’ve all been there… you want to order a new service, have a question, or are experiencing an outage with your phone provider, an online retailer, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the 5,000+ SYKES Home Customer Care Professionals and that person might just live around the corner? That’s right... SYKES Home is currently hiring caring individuals to provide high-quality, customer service for some of the world’s largest brand names right from their own home. Technology has allowed us to build an entire business around putting people to work at home.
SYKES Home's work at home jobs provide thousands of people the unique opportunity to earn extra income while achieving work-life balance. There are numerous reasons people want or need to work from home — children, elderly parents, school, disabilities, medical conditions, flexible schedule, additional income, location and more.
JOIN OUR PEOPLE-FIRST TEAM
The option to care for customer needs from home can be a challenging, yet rewarding career, particularly for individuals unfamiliar with the virtual work at home model. Our business is people serving people, that’s why we are striving to be a people-first culture… we believe taking care of our own employees is the foundation to providing a superior customer experience. At SYKES Home, we prepare you for the job you were hired to perform through training and resources, a dedicated support team and the tools necessary to help you develop and succeed!
Job Requirements
Job Responsibilities
You will experience a different kind of job, working from the comfort of your own home office. Because of our many clients, we can offer a wide variety of calls or chat service queues that you might find exciting: Customer Service, Account Management, Technical Support, Billing / Collections, and Inbound Sales. Just as if you were sitting in a tradition call center environment, the main responsibility is to answer back-to-back calls and customer service inquiries during your shift to assist customers and resolve issues on each call, just as if you were working inside a traditional call center.
Other responsibilities will include:
- Effectively dealing with any issues and solving problems that arise on the phone with effective communication skills
- Consistently using multi-tasking skills to follow an internal process of understanding the issue and finding a solution to the issue while communicating with the customer
- Handing a large number of calls each day without losing enthusiastic voice and attitude
- Answering all calls promptly and efficiently
Requirements
To qualify for the position, you must be over 18 years of age and have at least a high school diploma or equivalent. In addition, the Customer Service Rep must be available and willing to work at least one, preferably two weekend days each week.
Other requirements include:
- Excellent organizational and administrative skills, Strong ability to multi task, Positive and professional attitude
- Home office that meets minimum qualifications (specific computer requirements, Internet, telephone line and headset). More details will be provided as you go through our application process
- Legally authorized to work in the United States
- Must be computer literate with Microsoft Office skills, preferred
- Passionate about helping customers
Benefits
Unlike almost all Work from Home positions, there are no startup costs associated with this role, and you are a regular employee of SYKES Home. You are paid hourly plus some programs have performance incentives, benefits, and more. SYKES Home has a strong affinity to promotion from within and the majority of our team leads, supervisors, trainers, account managers and more, also work from their own homes.
Here are some of the benefits we offer:
- Virtual team environment
- Access to health benefits
- Paid training to ensure our employees are successful
- Career advancement opportunities and performance incentives
- Flexibility in work schedules and true work/life balance
