Job Description
Sutherland Global Services’ work at home team, CloudSource, is hiring full-time professionals to provide user support for one of the world's largest gaming platforms! This is your opportunity to participate and support an industry leader from the comfort of your home. If you are an experienced gamer and/or have a background in gaming technical support, let’s talk about leveling up your career!
Note: Due to high business demands during holidays and new game releases, you will have the opportunity to work up to 50 hours in one week as needed.
*This position is only available in the United States (48 contiguous).*
Ideal candidates are:
- Extremely customer-oriented with a contagiously upbeat personality
- Early adopters: the first of your friends to buy the latest gaming platform
- The "Go-To" persons who help others get the most out of their systems
- Tech-savvy with an understanding of routers, streaming video, and web applications
On our team you will:
- Provide exceptional customer service on all inbound calls
- Assist customers with new and existing accounts - including web navigation, password resets, and billing issues
- Provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials
Job Requirements
To be a part of our team you will have:
- A High School diploma or GED
- A minimum of one year of customer service experience, preferably in a contact center
- Minimum keyboard skills of 30 WPM (verified with typing test during application process)
- Passion for the customer and the customer’s experience
- Discipline and independence to work remotely from home
- Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
- The ability to maintain productivity standards and meet agreed-upon objectives
- Basic experience using Microsoft Office suite
- The ability to handle multiple tasks simultaneously, including offline or special project work
Working from home is easiest when you’re adequately equipped! All team members have:
Excellent Internet connectivity:
- Access speeds of 5 Mbps upload and 7 Mbps download- the faster the better
Productive work environment with:
- One 20 inch monitor, headset for training**, in-house network, and a Hard Wired Internet connection capable of continuously supporting outstanding call quality and high speed response rate
**Headset requirements:
- USB
- Dual ear
- Noise cancelling microphone
- Preferred- Logitech USB H570e, Jabra UC Voice 150 or Microsoft Life Chat LX-6000 for Business
At Sutherland, you’re never on your own! We provide:
- Thin client computer
- One 20 inch monitor (program uses dual monitors)
- Keyboard and Mouse
- Avaya Hard phone and headset
Being a part of the CloudSource team allows you to work comfortably from home, while remaining supported and encouraged as if you were in an office environment. If you have what it takes, and are looking to take your career to the next level, apply today!
For more information on this work at home job, click here.
