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Call Center Support
Training is full-time Monday through Friday 11a-8p for 6 weeks in downtown Birmingham and then after graduating the training the shift is PART-TIME (work-from-home) on Monday - Friday (11a-3p OR 4p-8p)
About the Opportunity
Help our client be a leader in their industry by acting as the customer's first point of contact with the company for post-sale assistance with self-installation or subsequent problems; answering incoming calls from internal and external customers; providing customer assistance for registration, email creation, DSL physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting; operating a computer terminal to document all cases; interacting and coordinating with other departments to resolve customer issues or provide additional services; and determining further action or final completion on customer cases received.
