Click here for details...
Customer Care Representative
Duties/Responsibilities
· Answers customer questions and resolves issues relating to claims, warranties, and servicing products.
· Demonstrates superior customer relations and meets quality standards.
Knowledge/Skill Requirements:
· Previous customer service, retail, or call center experience (1 year)
· Ability to complete a structured training program (3 – 4 weeks)
· Ability to lead customers to follow complex instructions over the phone
· Demonstrated ability to solve problems without supervisory intervention
· Basic technical aptitude for electronics
· Excellent customer service and communication skills
· Ability to get along with others, accept constructive feedback and exhibit a positive attitude
· Basic PC skills including good familiarity with a Windows environment
· Typing speed: 30 wpm
· Ability to work in a fast paced, production environment
· Availability to work flexible shifts including evenings and weekends
· High school diploma or GED
· Ability to recognize and analyze problems independently and apply any changes needed to complete tasks
· Experience in working alone
· Self-discipline & goal-oriented; low need for social interaction with co-workers
Physical Requirements:
· Able to sit or stand at desk with short breaks and lunch period
· Able to hear and speak clearly using phone headset to communicate with customers
· Able to navigate, view and enter information on computer
Environment
Work at home – free from distractions
